Support, Service and Upgrades

Our Online Forums
Join your fellow users in our community forum. Here you can find out how others use Listen's products, share sequences, ask for troubleshooting advice or make a suggestion.

Support by telephone, email and in person
For support, email Listen at support@listeninc.com or call (617) 556-4104. Support is also available through the user forum and tutorials. Please note that the old FAQ page has been moved to within the user forum.

Remote access
Listen's product support also offers the option to enable the SoundCheck software on your computer to be remotely accessed for troubleshooting, product training and test sequence development. This means that Listen Inc. can log onto your SoundCheck system to address any issues without the need for a site visit. This ensures much more rapid and cost-effective support.

Training
Training classes are scheduled regularly. This, together with customized on-site training, helps keep your staff efficient and productive.

Test development
If you have complex projects and don't have the time or resources to develop and customize tests, Listen can undertake your custom test development projects for you.

Service
SoundCheck requires similar maintenance to that of any computer-based system. Should you wish to upgrade your hardware, you can purchase your PC and sound cards from any computer store. For production line applications, where minimal downtime is critical, spare low cost components such as sound cards can be kept on-hand and installed by your own personnel, enabling you to get production line testing up and running in a matter of minutes.

Upgrades
Unlike hardware-based systems, SoundCheck is easy and cost-effective to keep up to date. Various upgrade and maintenance programs are available to ensure that your test laboratory always takes advantage of the latest product developments.