Careers

Are you someone who enjoys working in a busy, fast-paced environment with a lot of variety, but also wants to leave it all behind at the end of the day? In this job you will be not be bored! With responsibility for ensuring that all our orders are entered, fulfilled and shipped, as well as planning events and other office management tasks, there is never a dull moment. You will be the ‘go to’ person in our small office in the heart of Boston’s South End, and will need to be great at prioritizing tasks, have excellent attention to detail, and be comfortable communicating both verbally and in writing with colleagues, distributors and customers.

At Listen, we manufacture and sell software and hardware to the world’s top electronics companies for audio testing. Our product development, manufacturing, sales, marketing and management functions are all located in the Boston office, and we are now looking for an experienced professional to own our order fulfillment and licensing management function. This involves managing the full order lifecycle from receipt of sales order through physical and electronic order distribution. This is a critical role serving as liaison among various Listen departments and with our worldwide customer base. As the main contact point between sales, manufacturing and operations, you are the type of person who thrives on multi-tasking in a busy environment, and enjoys being the person who ‘makes it all happen’. In addition to order management, you will also assist with event management and manage the office to ensure smooth day-to-day business operations.

Reports to:  Operations Director

Duties & Responsibilities include:

• Review incoming orders and discuss any questions with sales engineers
• Enter approved orders into Listen’s accounting and CRM systems
• Configure software license keys using custom license utility
• Coordinate product fulfillment and shipping with Sales and Manufacturing teams
• Enter and maintain accurate customer and license information
• Select appropriate carriers and prepare documentation for international shipments and export controls.
• Communicate with customers, distributors and internal Listen teams regarding order processing and shipping
• Event planning and logistics coordination
• Oversee the office management function (ordering office supplies, mail, corporate events, etc.)

Requirements

• Minimum of 5 years’ experience in office-based business setting
• Proven history of coordinating complex business processes
• Excellent verbal and written communication skills, including the ability to document procedures
• Strong organizational skills and great attention to detail
• Ability to multi-task while prioritizing on the fly
• Demonstrate a mature outlook and professional, friendly personality when interacting with customers, vendors, international distributors and within Listen
• Process driven mindset, but with the ability to remain flexible
• Self-starter with aptitude for continuous improvement
• Proficiency in standard office software and collaboration tools (e.g., Google Docs, Slack, etc.)

Advantageous

• CRM experience, preferably Salesforce
• QuickBooks experience
• Bachelor’s or Associate’s degree
• Fluency in Chinese (Cantonese or Mandarin)

To be considered for this position, please send resume and cover letter explaining why you are the ideal candidate for this job to jobs@listeninc.com. Please use the subject title Order Processing Specialist.

Location: Boston, Massachusetts

Are you a hands-on sales director experienced in leading a successful sales team as well as identifying new business and closing deals yourself? Are you technically knowledgeable in addition to being an excellent negotiator? If so, we’d love to hear from you.

We need a competent, enthusiastic and organized sales manager to lead and nurture a small team as well as sell our audio test and measurement system to their own set of exciting accounts in the consumer electronics industry. This position, based out of our Boston head office, will be responsible for growing and supporting our customer base, both directly and by leading and assisting team members to achieve their targets. As part of our management team, the sales manager will work closely with the company president, marketing, and operations department to meet company targets and objectives.

On the management side, you will:

• Develop, motivate and nurture our growing team of sales people, hiring additional staff when required
• Manage the team’s performance to meet targets
• Manage our worldwide distributor network
• Work closely with marketing, operations, support and the company president to plan and execute the next stage in the company’s growth

and on the sales side you will cover every aspect of the sales cycle for your own accounts including:

• Technical demonstrations of our products at customer sites, trade shows and remotely via WebEx
• Preparation and follow up of quotations
• Working closely with engineers, senior executives and corporate purchasing departments to close the deal
• Building long term relationships with customers to secure future business

We have a product with strong brand recognition, an established customer base of fortune 500 consumer electronics companies and an up-to-date and organized sales department with tools in place to ensure a steady stream of leads as well as to track customers and opportunities. Our competitive compensation package includes base salary plus uncapped commission, and a complete benefits package including vacation, healthcare, generous 401k, and more.

Skills and Education

Required

• Bachelor’s degree (engineering / scientific subject a plus), or equivalent experience
• Minimum 7+ years in a sales role with a proven track record of sales growth within your territory
• 3+ years’ experience managing and developing a team of sales people (managing remote employees a plus)
• Excellent written and verbal communications skills
• Strong organizational and follow-up skills – consistent and reliable use of the company’s CRM is expected
• The ability to work well in a small team and to interface well with different cultures in order to maximize sales on a global basis
• An energetic, outgoing, and goal-oriented personality
• A collaborative attitude
• The ability to work well in a small team and to interface well with different cultures in order to maximize sales on a global basis
• An energetic, outgoing, and goal-oriented personality
• A collaborative attitude

Advantageous

• Previous experience, or an interest in acoustics or sound and vibration engineering is an advantage
• Experience with Salesforce or other CRM system

Note: This position requires some (up to 30%) travel, including multi-day trips and overseas travel. A driver’s license and clean driving record is a requirement for this position.

Please send resume and cover letter to salesjobs@listeninc.com with the subject line Sales Manager.

We are searching for a smart, enthusiastic and experienced firmware engineer.  This is a key position where you will serve as the technical lead for the team responsible for developing and maintaining Listen’s hardware products that complement SoundCheck, Listen’s flagship electroacoustic test software.

You will be a key contributor in developing firmware within a small team of other engineers, paying attention to details and providing technical leadership and mentoring others to help complete projects. In this role you will also help manage the firmware delivery schedule and serve as the Scrum Master for the firmware sub-system.  We are looking for an engineer who has a long history of developing firmware for a variety of applications. The ability to come up to speed quickly, understand hardware schematics and tools, and a desire to serve as technical lead and help solve technical problems are crucial.

Skills and Education

Required:

• Bachelor’s or Master’s degree in Electrical or Computer Engineering
• >8 years real-time programming experience for embedded applications
• Fluent in C/C++
• Up-to-date knowledge of various real-time operating systems, FreeRTOS a plus
• Strong Object Oriented Design coding principles for embedded systems
• Tenacious ability to leverage an array of tools to debug real-time embedded systems
• Proficient at reading schematics and operating oscilloscopes and in-circuit debuggers
• Thorough understanding of Agile methodologies and tools, JIRA a plus
• Experience working as a technical team lead and Scrum Master
• Strong interest and ability to mentor and coach other developers
• Proven track record of delivering on-time, quality finished products
• An approach to coding that is both methodical and employs modern concepts
• Proven self-starter, who can manage and prioritize workload to meet product development deadlines

Advantageous:

• Familiar with ADI SHARC and ARM-based processors
• Experience or interest in audio electronics

To apply, please send your resume and cover letter to softwarejobs@listeninc.com with the subject line “Firmware Engineer”.

Senior Audio DSP Engineer

Location: Boston, MA

We are searching for a brilliant audio DSP research engineer with significant psychoacoustic experience. You will be the key R&D / technical mind within our software team which develops and codes audio algorithms for SoundCheck, Listen’s flagship electroacoustic test software. This unique position faces both intellectual and business challenges and requires commitments to following-through, testing, and implementation in order for the team to deliver critical software releases. You will get to mentor and train less experienced team members, as well as contribute to technical papers which are presented at conferences such as AES.

A proven track record with audio DSP and signal processing algorithms is essential, as well as a strong background in psychoacoustics as perceptual audio measurements are a key focus in Listen’s product development.  You will have experience and accomplishments turning concepts proposed by management, customers and team members into reality by developing, coding, testing, integrating, and correlating them to human listeners and existing methods.  Holding high standards, paying strict attention to detail, and taking pride in your work as well as having a willingness to collaborate and openly discuss challenges with others are key attributes that are required for this role.

The Product

SoundCheck is a powerful large scale LabVIEW-based electroacoustic test software solution, used for R&D and production line testing of loudspeakers, microphones, hearing aids, telephones, headphones, headsets, MP3 players, and other audio electronics. It is a commercial product with an annual release cycle to keep pace with changing test requirements and to add functionality. The product has a rich 20 year history, and is the accepted standard in many blue-chip and Fortune 500 companies worldwide.

Skills and Education

• Master’s degree or Doctorate in Electrical Engineering, Physics, Mathematics or a similar subject
• 5-10+ years in DSP algorithm development, ideally for test & measurement applications
• Understanding of audio test and measurement, speech, music, psychoacoustics
• Strong knowledge of signal processing for metrology applications including filters, time and frequency analysis, adaptive filtering, and audio CODEC architecture.
• MATLAB, C++, C#, LabVIEW and/or similar software platforms
• Thorough knowledge of acoustics standards including IEEE, ITU, TIA, ANSI and AES, as well as perceptual acoustics standards like PEAQ, PESQ, and POLQA.
• Methodical approach to coding, testing and documentation.
• Experience or interest in either acoustics or sound and vibration engineering
• Proven self-starter, who can manage and prioritize workload to meet product development deadlines
• Ability to mentor and train others

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Senior DSP Engineer’.

Senior Software Engineer – LabVIEW

Location: Boston, MA

We are searching for a smart, enthusiastic and innovative software engineer with a passion for coding in LabVIEW. You will be a key technical leader within the development team, creating new features and solutions while maintaining a large code base for SoundCheck, Listen’s flagship electroacoustic test software. This position requires commitments to following-through, testing, and implementation in order for the team to deliver critical software releases. You will be enthusiastic to learn from and share knowledge with other team members, and be willing to go and find solutions to programming challenges that are new to the team. A perfectionist streak, pride in your work and attention to detail (as well as a willingness to be open about challenges and discuss them with others) are key characteristics that are required for this role.

SoundCheck’s annual releases with new functionality ensure that there is always something exciting to work on, and make it critical that you maintain product quality while working to strict deadlines. The role involves coding algorithms, interfaces and other functionality in LabVIEW, as well as ensuring that the software correctly interfaces with a wide range of other devices. You will be involved with all aspects of the product lifecycle from coding to de-bugging, validation and release.

If you are looking for an opportunity to take your passion for LabVIEW and apply it to a leading commercial test and measurement system, please review the requirements and apply as instructed below.

The Product

SoundCheck is a powerful large scale LabVIEW-based electroacoustic test software solution, used for R&D and production line testing of loudspeakers, microphones, hearing aids, telephones, headphones, headsets, MP3 players, and other audio electronics. It is a commercial product with an annual release cycle to keep pace with changing test requirements and to add functionality. The product has a rich 20 year history, and is the accepted standard in many blue-chip and Fortune 500 companies worldwide.

Skills and Education

Required:

• Bachelor’s or Master’s degree in Electrical or Mechanical Engineering, or Computer Science
• 5+ years LabVIEW programming experience, ideally for test & measurement applications
• Proven track record of delivering on-time, quality LabVIEW-based applications
• Familiarity with Actor Framework, and Object Oriented Design principles
• Ability to mentor and coach other developers
• Experience with, and an appreciation for, good user interface design
• Methodical approach to coding, testing and documentation
• Proven self-starter, who can manage and prioritize workload to meet product development deadlines

Advantageous:

• Experience or interest in audio or acoustic measurements
• National Instruments Certified LabVIEW Architect (CLA) or Developer (CLD)
• Competency in MATLAB, C/C++/C#, Excel and database programs
• Experience in Agile methodologies and tools (JIRA)
• Familiarity with software version control, Perforce a plus

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Senior Software Engineer’.

Software Development Engineer (Entry Level)

Location: Boston, MA

Listen, Inc., the world leader in audio test and measurement systems, is searching for a software engineer with an interest in audio to be part of a small but diverse software team which develops and codes audio algorithms for SoundCheck, Listen’s electroacoustic test software.  As an active member of our Scrum team, you will work closely with other software engineers and programmers, writing, testing and debugging code for a commercial product.

SoundCheck, our flagship product, is a powerful large scale LabVIEW-based electroacoustic test software solution. Annual new releases with added functionality ensure that there is always something exciting to work on, and make it critical that the person in this role can maintain product quality while working to strict deadlines.

In this position, you will be introduced to and gain experience in:

• Developing user interfaces and virtual instruments in LabVIEW
• Tracking customer bugs and wishes
• Ensuring the software correctly interfaces with a wide range of devices
• Debugging LabVIEW code
• Agile / SCRUM software development methodology

You will have an interest in audio and/or measurement, and be comfortable with setting up and using hardware as well as coding software. Your enthusiasm will be key as you learn from and share knowledge with other team members, and use your creativity to solve problems.  A perfectionist streak, pride in your work and attention to detail are key characteristics that are required for this role.

Skills and Education

Required:

• Bachelor’s degree or higher in Electrical or Mechanical Engineering or Computer Science
• A methodical approach to coding, problem-solving, testing and documentation
• LabVIEW programming experience

Desired:

• Interest in acoustics or sound and vibration engineering
• Knowledge of audio processing algorithms, acoustics and/or electronic measurement techniques
• Competency in LabVIEW, MATLAB, Excel and/or database programs
• Experience with, and an appreciation for, good user interface design

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Software Engineer’.

We are searching for an innovative and experienced mechanical engineer to design and maintain the electro-mechanical designs for our hardware products. This will involve designing and creating 3D CAD models and drawings of metal enclosures for electronic instrumentation, working closely with metal fabricators to optimize design, performing thermal estimations, and creating assembly procedures and other production documentation as required.

You will have experience developing innovative designs and working with suppliers to ensure timely and high quality execution of prototype and production parts. Attention to details is key, as is a good all-round knowledge of enclosures, from design to manufacture.

This position is part-time with variable hours (initially 20-25 hrs per week to complete a project, but thereafter will vary between 5 and 20 hours per week, depending on product design cycle). This would likely be on a freelance or consultancy basis, but part-time employment would also be considered.

To apply, please send your resume to jobs@listeninc.com with the subject line “Mechanical Engineer”.

Responsibilities:

• Design and develop metal enclosures for electronic instrumentation
• Work closely with metal fabricators to optimize designs from a manufacturing standpoint
• Create 3D CAD models and drawings
• Develop tolerance stack analysis, production prints and component specifications
• Perform thermal estimations of electrical components and internal ambient conditions
• Maintain existing designs by answering questions from fabricators and making updates required to improve manufacturing or to maintain to product lifecycle
• Create cable assembly drawings
• Create assembly procedures and other production documentation as needed
• Establish inspection and acceptance criteria
• Participate in Industrial Design for new products

Required Skills and Education

• Bachelor’s degree in Mechanical Engineering
• >5 years experience in electro-mechanical enclosure design
• Fluent in SolidWorks

We are creating a new position of Quality Test Engineer (QTE) within our software team to streamline the testing of our flagship product, SoundCheck, and reduce time to market. The QTE will be responsible for developing automated test tools that minimize the human component of our test process and lead to continuous deployment of SoundCheck.

The QTE will work closely with both the Software Development and Software Test teams to gather validation requirements for tasks such as smoke testing, integration testing, etc.. The QTE will then design and build an integration test framework to run reliable automated tests to validate SoundCheck. In addition, the role will also involve maintaining and improving our automated build systems using a combination of Jenkins, Python, and LabVIEW, and maintaining and developing our licensing utility using Python. The QTE will also design and build analysis tools to explore performance, test, and other related systems data.

This is an opportunity to build a test system from the ground up, and then continue to refine and develop it as new software features are added in each release. As the only QTE, you will have a high level of autonomy and responsibility from day 1, but with the support and camaraderie of a small team of programmers.

Skills and Education

Required

• A bachelor’s degree in engineering or computer science
• Experience designing software test strategies, including developing automated and manual testing plans to test software functionalities and performance.
• Experience investigating and debugging automated test failures in a continuous integration system such as Jenkins.
• Two or more years programming in Python 3.x

Advantageous

• Experience / knowledge of LabVIEW, Jenkins, Perforce
• Good understanding of data analytics
• Interest in audio
• Experience working in an agile development environment

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Quality Test Engineer’.