Careers

Location: Boston, MA

Listen, Inc., the world leader in audio test and measurement systems, is searching for a technical support engineer to be part of a small but diverse team providing frontline support to users of our SoundCheck audio measurement software and related hardware. In addition to providing technical support, your responsibilities may include customer training, contributing technical information for marketing content, and performing QA tasks for the software development team.

SoundCheck, our flagship product, is a powerful, scalable electroacoustic software test solution used by the world’s most recognizable audio and consumer electronics brands for both production test and R&D of audio products. In this role, you will directly interface with Listen’s world-wide customer base as well as our global network of sales partners.

Candidates should have an interest in audio and/or test & measurement and be familiar with setting up and using audio hardware. Excellent technical and troubleshooting skills are necessary, as is a helpful attitude and enthusiasm for dealing with customers via phone, email and in-person.Your enthusiasm will be key as you learn from and share knowledge with other team members, and use your creativity and troubleshooting skills to solve problems. A perfectionist streak, pride in your work and attention to detail are key characteristics that are required for this role.

Preferred Skills and Education

• Bachelor’s degree in a technical or audio-related field
• Previous experience in technical support and/or audio related fields
• Excellent verbal and written communication skills
• Enthusiasm for a customer-facing role
• Exceptional technical and problem-solving skills
• Interest in acoustics or sound and vibration engineering

Please send resume and cover letter to jobs@listeninc.com with the subject line ‘Support Engineer’.

We are seeking a competent, enthusiastic and organized inside sales representative to grow Listen’s business in the consumer electronics industry. This position, based out of the Boston, MA office will cover various aspects of the sales cycle, including following up leads generated by our marketing activity, generating interest in our product by calling customers from our database, and assisting field sales engineers to schedule technical demonstrations of our audio measurement products. You will be part of a small, tight-knit team with ambitious targets, and full training and career development will be given.

This is a perfect job for someone who enjoys the fast pace and challenges of a sales environment, and is hungry for success. Most importantly, you enjoy communicating with people and are not afraid to pick up the phone and call a complete stranger. You are careful and diligent with data entry, as you will be preparing customer quotations and logging interactions in our Salesforce database. And if you love music or consumer electronics, you will be in your element here – we are a bunch of audiophiles, and the customers you will be calling include some of the biggest names in consumer electronics. The product you will be selling, SoundCheck, is a software based electroacoustic and audio electronic test system. Alongside this, we provide the associated hardware to build a complete R&D or production audio test system. We’ve been in business 26 years and boast most of the world’s leading consumer electronics companies in our customer base.

There are unlimited growth opportunities in this role, especially if you are interested in developing direct sales skills and product knowledge by assisting with demonstrations, events etc. (a technical background is a huge advantage here).

Responsibilities:

• Identify sales opportunities from industry publications, social media, events, and online research
• Dynamically use phone, email and video conferencing to develop sales opportunities and secure online demos and appointments.
• Maintain accurate account and contact information in CRM, and update update CRM records to reflect follow up of all leads, customer interactions and opportunities
• Communicate customer wants, needs and issues to support, sales and product management teams as appropriate, following outstanding issues to resolution
• Develop product and industry knowledge, along with a good understanding of our competitive advantage and selling points so that you describe and demonstrate the benefits of Listen solutions

Required:

• Bachelor’s degree or equivalent experience
• Strong organizational and follow-up skills – consistent and reliable use of the company’s CRM is expected
• An energetic, outgoing, and goal-oriented personality
• Excellent written and verbal communications skills

To apple, please send resume and cover letter to salesjobs@listeninc.com.

Location: Boston, MA

We are searching for a smart, enthusiastic and innovative software engineer with a passion for LabVIEW and is highly proficient with complex LabVIEW application architectures such as Actor Framework. You will be a key technical leader within the development team, creating new features and solutions while maintaining a large code base for SoundCheck, Listen’s flagship electroacoustic test software. This position requires commitments to following-through, testing, and implementation in order for the team to deliver critical software releases. You will be enthusiastic to learn from and share knowledge with other team members, and be willing to find solutions to programming challenges that are new to the team. A perfectionist streak, pride in your work and attention to detail (as well as a willingness to be open about challenges and discuss them with others) are key characteristics that are required for this role.

SoundCheck’s annual releases with new functionality ensure that there is always something exciting to work on, and make it critical that you maintain product quality while working to strict deadlines. The role involves coding algorithms, interfaces and other functionality in LabVIEW, as well as ensuring that the software correctly interfaces with a wide range of other devices. You will be involved with all aspects of the product lifecycle from coding to debugging, validation and release.

If you are looking for an opportunity to take your passion for LabVIEW and apply it to a leading commercial test and measurement system, please review the requirements and apply as instructed below.

The Product

SoundCheck is a powerful large scale LabVIEW-based electroacoustic test software solution, used for R&D and production line testing of loudspeakers, microphones, hearing aids, telephones, headphones, headsets, MP3 players, and other audio electronics. It is a commercial product with an annual release cycle to keep pace with changing test requirements and to add functionality. The product has a rich 25 year history, and is the accepted standard in many blue-chip and Fortune 500 companies worldwide.

Responsibilities

• Software Development: maintaining and developing features in SoundCheck using the LabVIEW programming language.
• Feature Design: responsible for requirements gathering, specification writing, accurate work estimates, and new feature definition, development, and demonstrations for approval
• Code Reviews: review and offer feedback for other developers’ LabVIEW code
• Testing: design and development of unit and integration tests to validate features under development
• Mentoring: responsible for the mentoring and coaching of junior developers as they accomplish their own development tasks
• Customer Support: supporting customers with the development of custom virtual instruments in SoundCheck
• Hiring Support: responsible for interviewing and qualifying the technical skills of candidates for the Software team
• Triage Process: contributes to the review and assessment of SoundCheck bugs as reported by customers and Support and takes on the responsibility of fixing the more complex problems

Required

• 10+ years of experience developing in LabVIEW
• Familiarity with Actor Framework, and Object Oriented Design principles
• Bachelor’s or Master’s degree in in a technical discipline
• Proven track record of delivering on-time, quality LabVIEW-based applications
• Experience working with legacy code and refactoring
• Experience with, and an appreciation for, good user interface design
• Methodical approach to coding, testing and documentation
• Proven self-starter, who can manage and prioritize workload to meet product development deadlines

Advantageous

• NI Certified LabVIEW Architect (CLA) or Developer (CLD)
• Experience with audio test and measurement
• Proficiency in Jira, Zephyr, Agile/Scrum
• C++, Python
• Familiarity with software version control, Perforce a plus
• Familiarity with continuous integration systems such as Jenkins
• Previous experience drawing up architectural documentation

Listen, Inc. is looking to expand its sales team with an Asian based Sales Application Engineer who enjoys a customer facing role. This job reports to the Sales Director located in the Boston office. Must be based in Asia.

The Sales Application Engineer works as the area representative of the sales team and as the technical expert behind the sale. The SE must have/gain deep product knowledge and technical expertise in the audio test and measurement space along with demonstrated customer facing sales skills. We are looking for someone who can create sales presentations, product demonstrations, and educate customers (especially R&D and production engineers) on the technical side of Listen’s product set while always looking toward closing sales.

Job Requirements:

1. Conduct discovery calls to prospective customers in partnership with Listen’s channel partners and directly to accounts in countries where Listen has no representation.
2. Prior experience working with Asian based Resellers, System Integrators and Distributors. Ability to find, qualify, research, sign and train new partners in underserved markets for Listen Products.
3. Excellent people skills, and experience in a customer facing role. Previous history of selling or supporting scientific or audio equipment or high-tech computer-based products. Excellent presentation skills, and a desire to work with end user customers. Ability to build long-term relationships and a consultative sales approach. Experience selling a high-value product with sometimes lengthy sales cycles, repeat business and the need for excellent after-sales support.
4. Experience working with Contract Manufacturers in China.
5. Managing escalations from customers and partners back to the Boston office regarding both technical challenges and new product/feature requirements while addressing the concerns with the partner and customer to drive short term and long-term improvements.
6. Working with the marketing team to provide technical input and market feedback into documentation, articles, websites, etc., and producing technical documentation for our support knowledgebase.
7. Become well versed in the important industry players, changes in the manufacturing landscape technology developments that will impact Listen.
8. Fluency in both English and Mandarin
9. Ability and desire to travel up to 50% of the time in the Asia region and occasionally back to the Boston office.

Please send your resume and cover letter to jobs@listeninc.com.

Location:  Detroit area, Boston, Europe, Asia

Listen, Inc.is  looking to expand its team with several audio enthusiasts who enjoy customer facing roles for positions in sales, applications engineering, or a combination of the two. While job title and duties will depend on  experience, skill set and career goals, all roles require:

1)      An enthusiasm for audio. Maybe you have worked developing and testing audio devices or sold products into the audio industry. Perhaps you have a home recording studio, or simply a lifelong passion for high end audio and you would love to work closely with the companies whose products you own or covet. That said, if you do not have prior experience in audio test and measurement, you must be willing to dig deep and learn our product range and applications inside-out, as all our roles require you to truly understand and competently demonstrate the product in order offer our customers an outstanding experience. Listen is active in many markets including loudspeakers, microphones, voice-controlled devices, headphones, telephones, automotive audio, audio electronics and hearing aids, so experience in any of these is a benefit.

2)      Excellent people skills, and experience in a customer facing role. You have likely sold or supported scientific or audio equipment or complex components. Either way, you will possess outstanding people skills, excellent presentation skills, and have a desire to be in a customer-facing role. You build long-term relationships, and enjoy a consultative sales approach. Experience selling a high-value product with sometimes lengthy sales cycles, repeat business and the need for excellent after-sales support is particularly valued.

3)      A desire to work in a high-tech and fast-paced environment. There is rarely a quiet day at Listen! You will always be working on multiple high-value projects and need to be attentive to all stakeholders.

4)      An evangelical approach to CRM. We have sophisticated online tools to manage our processes, and consistent and reliable use of these to help you optimize the customer experience is non-negotiable.

5)      For overseas roles, relevant language skills.

The specific job title and responsibilities will depend on the individual’s skill set and career goals, but will include several of the following.

• Managing or assisting with a sales territory
• Presenting technical product demonstrations to customers, both pre- and post- sales
• Helping our customers solve challenging measurement problems, in conjunction with other Listen teams. This involves communicating future customer needs to our development teams and helping to drive their implementation, in addition to solving current issues.
• Assisting/co-presenting technical seminars and product demonstrations, including preparing demos ahead of time
• Working with the marketing team to provide technical input into documentation, articles, websites, etc., and producing technical documentation for our support knowledgebase
• Travel appropriate to the territory and business and occasionally to our Boston headquarters.

Please send your resume and cover letter to jobs@listeninc.com and let us know what type of role would excite you!

Location: Boston, MA or Bay Area, CA

Reports to: President

Do you have expertise in audio testing and enjoy working with customers? Do you have a thirst for knowledge, and sharing it with others? In this role you will acquire an in-depth knowledge of audio test from industry experts to become the SoundCheck expert that can solve our customer’s most difficult measurement challenges. You will also be an in-house technical resource for sales, marketing, support, product development and management. Every day will be different as this position covers a wide variety of tasks, working with many different external and internal customers. Being a small company, you will be able to immediately see the impact of your actions across the board, from satisfied customers to input into product features. Responsibilities include:

• Helping our customers solve challenging measurement problems. This will involve working directly with customers and also with Listen’s sales engineers and software team to come up with solutions, and communicating these to the customer. This will involve acquiring a detailed understanding of all applications into which Listen sells products, including, but not limited to, loudspeakers, microphones, voice-controlled devices, headphones, telephones, automotive audio, audio electronics and hearing aids
• Supporting our sales team and international distributors by presenting technical product demonstrations to customers, both pre- and post- sales
• Assisting/co-presenting technical seminars and product demonstrations, including preparing demos ahead of time
• Assisting with the development of training material and presenting training classes
• Working with the marketing team to provide technical input into documentation, articles, websites, etc., and producing technical documentation for our support knowledgebase
• Producing product demo videos and ‘how to’ guides with the marketing department
• Assisting the software development team by aggressively using pre-release product to identify bugs
• Recording customer interactions in support tracking software and/or CRM system

Skills and Education

Required

• Bachelor’s degree in an engineering / scientific subject or equivalent experience
• Minimum 5+ years in acoustic test and measurement, or applications engineering/technical support for a complex product
• Excellent written and verbal communications skills
• Strong problem-solving skills
• Strong organizational skills
• The ability to work well in a small team and to work well with different cultures in order to maximize sales on a global basis
• An energetic, outgoing, and goal-oriented personality

Advantageous

• Prior experience using SoundCheck and/or other audio test equipment
• A proven track record in developing and enhancing strong customer relationships

Note: This position requires some (up to 20%) travel, including occasional multi-day trips and overseas travel. A driver’s license and clean driving record is a requirement for this position.

Please send resume and cover letter to jobs@listeninc.com with the subject line ‘Applications Engineer’.

Senior Audio DSP Engineer

Location: Boston, MA

We are searching for a brilliant audio DSP research engineer with significant psychoacoustic experience. You will be the key R&D / technical mind within our software team which develops and codes audio algorithms for SoundCheck, Listen’s flagship electroacoustic test software. This unique position faces both intellectual and business challenges and requires commitments to following-through, testing, and implementation in order for the team to deliver critical software releases. You will get to mentor and train less experienced team members, as well as contribute to technical papers which are presented at conferences such as AES.

A proven track record with audio DSP and signal processing algorithms is essential, as well as a strong background in psychoacoustics as perceptual audio measurements are a key focus in Listen’s product development.  You will have experience and accomplishments turning concepts proposed by management, customers and team members into reality by developing, coding, testing, integrating, and correlating them to human listeners and existing methods.  Holding high standards, paying strict attention to detail, and taking pride in your work as well as having a willingness to collaborate and openly discuss challenges with others are key attributes that are required for this role.

The Product

SoundCheck is a powerful large scale LabVIEW-based electroacoustic test software solution, used for R&D and production line testing of loudspeakers, microphones, hearing aids, telephones, headphones, headsets, MP3 players, and other audio electronics. It is a commercial product with an annual release cycle to keep pace with changing test requirements and to add functionality. The product has a rich 20 year history, and is the accepted standard in many blue-chip and Fortune 500 companies worldwide.

Skills and Education

• Master’s degree or Doctorate in Electrical Engineering, Physics, Mathematics or a similar subject
• 5-10+ years in DSP algorithm development, ideally for test & measurement applications
• Understanding of audio test and measurement, speech, music, psychoacoustics
• Strong knowledge of signal processing for metrology applications including filters, time and frequency analysis, adaptive filtering, and audio CODEC architecture.
• MATLAB, C++, C#, LabVIEW and/or similar software platforms
• Thorough knowledge of acoustics standards including IEEE, ITU, TIA, ANSI and AES, as well as perceptual acoustics standards like PEAQ, PESQ, and POLQA.
• Methodical approach to coding, testing and documentation.
• Experience or interest in either acoustics or sound and vibration engineering
• Proven self-starter, who can manage and prioritize workload to meet product development deadlines
• Ability to mentor and train others

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Senior DSP Engineer’.

Software Development Engineer (Entry Level)

Location: Boston, MA

Listen, Inc., the world leader in audio test and measurement systems, is searching for a software engineer with an interest in audio to be part of a small but diverse software team which develops and codes audio algorithms for SoundCheck, Listen’s electroacoustic test software.  As an active member of our Scrum team, you will work closely with other software engineers and programmers, writing, testing and debugging code for a commercial product.

SoundCheck, our flagship product, is a powerful large scale LabVIEW-based electroacoustic test software solution. Annual new releases with added functionality ensure that there is always something exciting to work on, and make it critical that the person in this role can maintain product quality while working to strict deadlines.

In this position, you will be introduced to and gain experience in:

• Developing user interfaces and virtual instruments in LabVIEW
• Tracking customer bugs and wishes
• Ensuring the software correctly interfaces with a wide range of devices
• Debugging LabVIEW code
• Agile / SCRUM software development methodology

You will have an interest in audio and/or measurement, and be comfortable with setting up and using hardware as well as coding software. Your enthusiasm will be key as you learn from and share knowledge with other team members, and use your creativity to solve problems.  A perfectionist streak, pride in your work and attention to detail are key characteristics that are required for this role.

Skills and Education

Required:

• Bachelor’s degree or higher in Electrical or Mechanical Engineering or Computer Science
• A methodical approach to coding, problem-solving, testing and documentation
• LabVIEW programming experience

Desired:

• Interest in acoustics or sound and vibration engineering
• Knowledge of audio processing algorithms, acoustics and/or electronic measurement techniques
• Competency in LabVIEW, MATLAB, Excel and/or database programs
• Experience with, and an appreciation for, good user interface design

Please send resume and cover letter to softwarejobs@listeninc.com with the subject line ‘Software Engineer’.