SoundCheck Annual Support Contracts
Premium support, and new features at no extra cost.
At Listen, we want you to get the most out of your SoundCheck system, and our support team here in Boston is always available to support our customers. Additionally, our distributors offer local language and time zone support.
Basic Support
We’ re here for you – with real people who pick up the phone, answer emails and track your case through our support portal! Basic support is available to all customers who license Listen software.
Premium Support
Our premium support offers more than just support! When you purchase a support contract for your SoundCheck system you receive the following benefits:
- Upgrade to next major release – All valid support contract holders will have their SoundCheck license automatically updated to the next major release when it becomes available – at NO EXTRA COST! This is the best way to ensure that you can take advantage of future functionality to keep your test system cutting-edge!
- Priority response – During periods of high support demand, premium support cases are prioritized over users without support contracts.
- Remote online support – Listen Technical Support agents can connect to your SoundCheck system via Zoom, control your system remotely and transfer files to/from your system if needed. This remote diagnostic capability significantly reduces the time it takes to resolve a Soundcheck issue.
- Significant discounts on registration fees for both our in-person and online course offerings
- For brand-new SoundCheck users, we’ll help you get your system up and running via phone or remote login.
A support contract is the most effective way to keep your SoundCheck system up to date with the latest new features, as well as ensuring priority support. Annual and multi-year support contracts are available, and deep discounts are available for customers with multiple systems.
Please contact sales@listeninc.com for pricing information.
