Listen, Inc. is committed to protecting your personal information. This statement explains our practices for this Web site.
Summary
Any information that you provide will only be used by Listen, Inc. in order to offer a better user experience on our website and/or to provide you with information about our products and services that you may find useful.
Any email that we send you will offer an unsubscribe link so that you can opt-out of email communications at any time.
We will never share, sell, rent or trade your information to any company, organization, or third party for any reason. The only exception to this is where it is beneficial to you for us to share your contact information with one of our international distributors so that they can provide you with local support.
We take great care in keeping your information secure and private.
The Full Details
When using Listen, Inc.’s website and/or services and/or products provided on the Site, you may provide us with personally identifiable information (“PII”). Listen, Inc. asks for and maintains the personally identifiable information of its visitors and customers to provide a better, more personal experience on the Site and to deliver certain services or information to you. Listen, Inc. is a global organization, with business processes, management structures, and technical systems that cross borders. This Privacy Statement applies to all Listen, Inc. owned websites and domains (the “Site”).
Collection of personal information
We gather personal information that we need to know when you ask us to do something for you. For example, if you ask us to send you a newsletter, we need to know and store your email address. We will always ask for your permission and tell you how we’re going to use your personal information first. You can always choose not to provide it.
Cookies
Listen, Inc. employs cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the ‘Cookies’ folder on a visitor’s hard disk and allow Listen, Inc.to remember the visitor. The cookies placed by the Listen, Inc. server are readable only by Listen, Inc., and cookies cannot access, read or modify any other data on a computer. All web-browsers offer the option to refuse any cookie. If a visitor refuses the Listen, Inc. cookie, Listen, Inc.does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the site’s features according to your preferences. You may also delete a cookie manually from your hard drive. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.
Web Beacons
Some parts of the Listen, Inc. website may also use “Web beacon” technologies. When a visitor accesses pages on the Listen, Inc. website with a Web beacon, an anonymous notice of that visit is generated which may be processed by us or by our vendors. These Web beacons work in conjunction with cookies to let us know what portions of our Site are of interest to our visitors and to help us provide you with tailored information from our website.
If you turn off cookies, Web beacon technologies will still detect anonymous visits, but the notices they generate cannot be associated with other anonymous information or personally-identifiable information and are disregarded.
Information Gathered
Listen, Inc.’s Site will gather information such as what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their clickstream information (for example, which pages they have viewed and how long they have been there). Note that information is only gathered while the visitor is on the Listen, Inc. Site. Listen, Inc. monitors how a visitor arrives at the Site, but cannot and will not gather information about other third party sites the user has visited. Listen, Inc. automatically receives and records such information on our server logs from your browser. In certain sections of the Site, Listen, Inc. may invite you to contact us to pose questions, request information, or complete a registration form. We may ask for Personally Identifiable Information to be entered as a means of registration before accessing a certain part of the Site. “Personally Identifiable Information” means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID and other contact information that you voluntarily submit to us. Visitors of the Site can also choose not to enter any of their Personally Identifiable Information. When you visit the Listen, Inc. Websites, we collect information, including PII that you provide, in order to provide you with the products and services you requested or with offers or promotions that may interest you, service your accounts, and save you time and better respond to your needs.
Usage of Personally Identifiable Information
Listen, Inc. uses your Personally Identifiable Information to register you to use Listen, Inc.’s services, contact you to deliver certain services or information you have requested, verify your authority to enter into certain areas of the Site, improve the content and general administration of the Site and our services, provide you with notices regarding our services, and, with permission, provide visitors with updates and information about Listen, Inc. and its products. The Site may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your Personally Identifiable Information e.g., the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, External Web Sites (as defined below) linked to, and IP addresses. Listen, Inc. may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, track users’ movement, and gather broad demographic information for aggregate use.
Disclosure of Personally Identifiable Information
Listen, Inc. may disclose your Personally Identifiable Information without prior notice to you: (a) if we are required to do so by law, court order, subpoena from a court with proper jurisdiction, regulation or other government authority or otherwise in cooperation with an ongoing investigation by a governmental authority or agency. Only information requested or described is disclosed as directed pursuant to the subpoena or court order. Subject to its legal obligations, Listen, Inc. will notify customers of the information request as allowed by the subpoena or court order. Listen, Inc. will not sell your Personally Identifiable Information to any company, organization, or third party. We do not share, sell, rent or trade personally Identifiable Information with third parties for their promotional purposes. Listen, Inc. utilizes great care in keeping customer information secure and private.
Communication from Listen, Inc.
- Special Offers and Updates: We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails from us on our website. Out of respect for your privacy, we present the option not to receive these types of communications. Simply click the ‘manage my preferences’ option contained in every email communication from us in order to subscribe to or unsubscribe from our mailing lists.
- Newsletters: If you wish to subscribe to our electronic newsletter(s), we will use your name and email address to send the newsletter to you. You ,may unsubscribe from our newsletter at any time, simply by clicking the ‘manage my preferences’ or ‘unsubscribe’ option contained in every newsletter or by contacting us at sales@listeninc.com.
- Customer Service: Based upon the Personally Identifiable Information you provide us, we may send you a welcoming email to verify your email address. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Transfer of Assets
If another entity acquires us or all, or substantially all, of our assets, Personally Identifiable Information, non-personal information, and any other information we have collected about the users of our Site may be transferred to such entity as one of the transferred assets. Also, if any insolvency or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
International Issues
Our servers are currently located in the U.S., which has been deemed by the European Union to provide an equivalent level of privacy protection as that required under the European Union’s Data Protection Directive.
Data Access and Correction
Under the Data Protection Act you have the right to request a copy of the personal information that Listen, Inc. holds about you and to have any inaccuracies corrected. We will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer, Listen, Inc. 580 Harrison Ave, Ste 3W, Boston, MA 02118. If your Personally Identifiable Information changes, or if you no longer desire the services available at our Site, you may correct, update, amend, or deactivate it by emailing us at sales@listeninc.com or by contacting us by telephone or postal mail at the contact information listed below. We will make commercially reasonable efforts to respond to your request to access within 7-10 business days or sooner.
Links to Third Party Sites
The Site may provide links to other websites or resources over which Listen, Inc. does not have control (“External Web Sites”). Such links do not constitute an endorsement, approval, or recommendation by Listen, Inc. of those External Web Sites. By accessing or using this Site, you acknowledge that Listen, Inc. is providing these links to you only as a convenience, and further agree that Listen, Inc. is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the link to External Web Sites. We encourage you to note when you leave our Site and to read the privacy statements of such other External Web Sites before submitting any personal information.
Children’s Privacy
As a business services provider, Listen, Inc. does not knowingly contact or collect personal information from children under 13. Our Site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe that we have mistakenly or unintentionally collected such information through our Site, please notify us at the contact address below so that we may immediately delete the information from our servers.
Web Monitoring Opt-Out and Anonymity
Listen, Inc. believes in permission-based marketing and tracking. Listen, Inc. allows each of its customer websites to give visitors the ability to retain complete anonymity and privacy along with the option not to be engaged by the Listen, Inc. system. If you don’t want to be included in the Listen, Inc. or any Listen, Inc. customer website metrics, you can simply opt-out.
Security
Listen, Inc. employs reasonable procedural and technological measures, consistent with standard industry practices that are designed to help protect your Personally Identifiable Information from loss, unauthorized access, disclosure, alteration or destruction. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Reservation of Rights
Listen, Inc. reserves the right to change the terms of this privacy policy at any time in its sole discretion and will post notice of the updated Privacy Policy on our Site located here on this page so you are always aware of what Personally Identifiable Information we may collect and how we may use this information. Listen, Inc. may also send registered users of the Site e-mail notifications notifying such users of any changes to the Privacy Policy. Listen, Inc. encourages you to review this Privacy Policy regularly for any changes or modifications to the way we use your personally identifiable information. Your continued use of the Site and/or continued provision of Personally Identifiable Information to us will be subject to the terms of the then-current Privacy Policy. If you have any questions about this Privacy Policy or the practices of this Site, please contact Listen, Inc. directly at sales@listeninc.com or contact us directly using the details on the contact page of this site.
